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Hi Team,
Hope you are doing good, I have 5 accounts on 5 different portal namely baraccuda, continuum etc that we login, we use same emailaddress/Username on all these portals to login, we want to secure these account using multi factor.
Problem is, after installing Microsoft authenticator app on Iphone, when we add second account, it overwrites/Overrides the first one when using QR code, with PIN/secret code we can set it up without issues.
Issues does not nor arise on Android Devices, issues arises with only Iphone device.
Any suggestions? or if this is a known issue?
Hello, to work around this please manually type in the account name and secret key for the second and sub-sequent accounts rather than scanning the QR code, and make sure the each account name is different.
Please let me know if you need more help. If the answer was helpful to you, please accept it and, optionally, provide feedback so that other members in the community can benefit from it.
Hi Alfred,
Hope you are doing good.
Thanks for your answer, as i have already stated in my question i can use secret key, however that is not feasible for our users and we would like to use QR code.
Meanwhile adding accounts work with Android, it is only Iphone that is giving us issues.
Thanks,
Harshit
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Hi this is still an issue and definitely is a fault with the application.
On android platform works fine, can scan in the QR codes.
On iPhone the issue persists after over a year.
seems like Microsoft really do not care about quality of their applications or services.
Please escalate and solve this, as this makes the application really hard to work with.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 77%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDR%3C/text%3E%3C/svg%3E)
This is still an issue, we just ran into it today.
Hello everybody, I'm reaching the product team about this and will come back ASAP!
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where do you type this in?
It is still a issue. It does not even show what old account it is overwriting.