Cannot log into Microsoft account with Azure AD user name and password

Nick Gallop 1 Reputation point

I'm having problems with logins across my 2 desktop and 1 laptop machines. I have set up these using my Microsoft account (which is an Azure AD one), but when I try to login to Store to update apps it asks for my user name and my password, but it then says "password incorrect". As the latest update to Windows 10 has now blocked access to all my apps, I need to get onto Store to download the S switch app but of course I can't log in. Can you assist please?

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. JamesTran-MSFT 36,361 Reputation points Microsoft Employee

    @Nick Gallop
    Thank you for your detailed post!

    For the error you received when logging into your AzureAD account, you can try resetting your password from within AzureAD and logging in again. This way you can make sure that you're entering the correct password.


    If you're still experiencing issues logging into the Microsoft Store, I'd recommend reaching out to our MS Store experts via their support page.

    If you have any other questions, please let me know.
    Thank you for your time and patience throughout this issue.


    Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

  2. Nick Gallop 1 Reputation point

    Still no joy so I've had to set up a separate user account outside of AD in order to log in, it's a workaround but not ideal - is there any scope to remove the AD protocols instead?