Exchange 2016 disclaimer not working

brichardi 311 Reputation points
2020-12-15T16:14:24.993+00:00

Hello.

We just update our disclaimer on Exchange 2016 (on prem), but for some reasons, the old disclaimer still showing in user Outlook email.

For example:

The old disclaimer has url "securemail.contoso.com".

The new disclaimer has url "secure.contoso.com".

The only change was that we change the "securemail" to "secure".

Thanks for your help.

Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Andy David - MVP 141.5K Reputation points MVP
    2020-12-15T16:15:46.073+00:00

    Give it 15 minutes, if it still doesnt show the updated disclaimer, verify the change in EAC under rules and restart the transport service on all the Exch Servers

  2. Eric Yin-MSFT 4,386 Reputation points
    2020-12-16T07:52:49.943+00:00

    Has the disclaimer been updated after 15 min?
    If not, is the transport rule agent enabled on your server? 

    Get-TransportAgent "Transport Rule Agent" | Format-List

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