Lenovo IdeaPad Blue Screen Error With Only Two Options Available Select Account Forgot Password

asked 2020-12-16T06:57:35.317+00:00
Vish12345 1 Reputation point

Lenovo IdeaPad I Don't Know How Microsoft Services Are Disabled By Me And Then My Laptop Is Not Opening After That Trying Yo Repair My Laptop A Password On Administration And User IN BIOS Is Set By Me Unknowingly By Experimenting Nothing Is Opening After That Except A Blue Screen But After Finding Solutions I Removed Both Password From Administration And User In BIOS Now I has a blue screen that says "Select account" and the only option is Administrator / My Previously Login Account , or it says "Forgot your password or don't see your account". if I Select Administration It Asks Password Which I Don't Know I Tried All And If I Go For Forgot Password It Takes A Restart And Same Page Appears After Restart?48570-img-20201216-wa0001.jpg

Windows 10 Security
Windows 10 Security
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Security: The precautions taken to guard against crime, attack, sabotage, espionage, or another threat.
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  1. answered 2020-12-16T07:44:47.363+00:00
    Kapil Arya 5,526 Reputation points Microsoft MVP

    Hello,

    It seems the account listed is your old account. What happens when you select this account? How you reach this screen after starting the machine?

    If this is a local account, and you forgot the password, try to reset it:

    https://support.microsoft.com/en-us/windows/reset-your-windows-10-local-account-password-86912508-e584-37cc-86eb-6e9b0542b5ba

    Regards.


  2. answered 2021-01-05T07:29:07.163+00:00
    Molly Lu 581 Reputation points

    Hi Vish,

    Welcome to Microsoft Q&A.

    Try perform clean boot in safe mode
    Force the machine to reboot --> keep pressing F8 --> into Advanced Boot Options --> select Safe Mode

    Clean boot steps are as follow
    https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

    53562-10.png

    Best regards,
    Molly

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