Authenticator Mobile App

Question

So I recently switched phones. I went from iPhone 12 to 12 Pro Max and I went through the transfer process. I was expecting my codes to be on the new phone the same way everything else did. But turns out it was completely gone. How do I recover these codes? My old phone got a factory reset. So it’s like brand new. Is there a way I can recover it back?

Answer 1

Thanks for your question.

When changing your device, the process with authenticator is to backup your accounts.

If this was not done, for work accounts you will need to contact your organizations IT admin to help re-register you for MFA to resolve this for your work accounts.

Them doing this will re-register you for MFA and you will need to re-enroll.

See: https://learn.microsoft.com/en-us/troubleshoot/azure/entra/entra-id/mfa/cannot-use-mfa-signin-lose-phone?source=recommendations

For product accounts like facebook you will need to contact their support team as well.

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola