authenticator not receiveing notifications and i can't enter a 2-digit code

Question

stuck in authenticator loop, every MS365 account I have. MA not receiving notifications, no way to enter a 2-digit code, so have to text my phone. asks me 3 times to do this then puts up a blank screen

Answer 1

Based on the symptoms you described, it seems like you are having trouble with the Microsoft Authenticator app not receiving notifications and not being able to enter a 2-digit code. This can be frustrating, but there are a few troubleshooting steps you can try to resolve the issue.

First, make sure that your phone numbers are correct in your user account settings and that you have set up other options for security verification. If you have set up other options, try selecting a different option and see if that works. Additionally, you can ask another global admin to confirm whether your phone numbers are set correctly in your user settings.

If these steps do not resolve the problem, it is possible that your user account may be blocked from using Microsoft Entra multifactor authentication. To check whether your user account is blocked, ask a global admin for your Microsoft cloud service to perform the steps outlined in the "Resolution" section of the following article: You don't receive a text or voice call that contains the verification code for Microsoft Entra multifactor authentication.

It is also worth noting that Microsoft recommends users move away from using text messages or voice calls for multifactor authentication and instead use modern authentication methods like Microsoft Authenticator. If you continue to experience issues with the Authenticator app, you may want to consider using a different authentication method.

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References:

• You don't receive a text or voice call that contains the verification code for Microsoft Entra multifactor authentication
• Authentication methods in Microsoft Entra ID - phone options