
Hi @Caspar - ABO
OneDrive syncing may be slower depending on the settings of the app or device. You can check the following settings and adjust them as needed:
- Make sure your upload and download rates are not limited in OneDrive. Right-click the OneDrive icon on the taskbar and click Settings > Network > Unlimited upload and download rates.
- Make sure you are using the latest version of OneDrive and that it is up to date. Right-click the OneDrive icon on the taskbar and click Help & Settings > Check for updates.
- Make sure your firewall or antivirus software is not blocking OneDrive from accessing the internet. Check the settings of your firewall or antivirus software and add OneDrive as an exception or allow it through.
- Make sure your files are syncing to the correct location on your device. Right-click the OneDrive icon on the taskbar and click Account > Settings > Select folders. Select the folders you want to sync, and then click OK.
There are some unsupported file names and file types in OneDrive for Business (such as "*: < >? / \ |) that may cause downloading to stall. For more information, you can refer to this. Please check if there are invalid or blocked file types, characters, etc. in your files. If there are, it is recommended that you rename or temporarily remove these files after backing up.
OneDrive sync may be affected by the size and number of files to be synced. Large files may take longer to upload, and smaller files may take longer to upload in batches. You can try the following tips to optimize sync performance:
- Pause and resume the sync process regularly. To do this, right-click the OneDrive icon on the taskbar and click Pause sync > 2 hours (or whatever duration you prefer). Then, repeat the same steps and click Resume sync. This helps refresh the connection and clear any errors.
- Sync a smaller number of files at a time. To do this, select only the files that need to be synced and move them to a separate folder in OneDrive. Then, sync that folder first and move on to the next one. This helps reduce the load on the app and speed up the sync process.
- Sync over a wired (Ethernet) connection instead of wireless (Wi-Fi). To do this, connect your device to your router or modem using an Ethernet cable. This can help improve your internet stability and speed.
There’s more information on how to maximize your upload and download speeds in this article, so hopefully it helps. Thanks for your understanding and support.
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