How to Fix "We can't open ms-windows-store link, Your device needs a new app to open this link"

Question

So there was this glitch that happened when I clicked on the microsoft store, nothing happened. I clicked on the icon, it bounced up and down, and nothing happened. So I looked online for solutions, they all told me to do Windows Key + R, and type in "wsreset.exe". When i typed that in, the command box opened for a few seconds and then closed, and it displayed this message:

Answer 1

Hi Asim,

Thanks for your post. Based on my research, you can try the following methods to see if it can take effect.

Method 1. Repair Windows Store:

1. Go to settings> Update and Security> troubleshoot > Additional troubleshooter> Then click Windows Store apps
2. Temporarily Disable the Anti-virus (If you have third party anti viru)
3. Run Powershell
4. On Powershell(admin), copy and paste the command below:

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Method 2. repair Windows Store and update components

Open Powershell with Admin or CMD with Admin (Press Windows key + X then click Windows Powershell(Admin))

Copy each line of command to Powershell then press enter (one line at a time)

net stop bits

net stop wuauserv

net stop appidsvc

net stop cryptsvc

Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader*.*"

rmdir %systemroot%\SoftwareDistribution /S /Q

rmdir %systemroot%\system32\catroot2 /S /Q

regsvr32.exe /s atl.dll

regsvr32.exe /s urlmon.dll

regsvr32.exe /s mshtml.dll

netsh winsock reset

netsh winsock reset proxy

net start bits

net start wuauserv

net start appidsvc

net start cryptsvc

-Once done restart the device and check

If none will work from the above solution I suggest to do an in-place upgrade wherein it will upgrade the device to the latest version and repair all issues without deleting any files.

Note: before doing this make sure to create a restore point: https://support.microsoft.com/en-hk/help/402753...

1. go to this link: https://www.microsoft.com/en-us/software-downlo...
2. Select Download tool, and select Run. You need to be an administrator to run this tool
3. On the License terms page, if you accept the license terms, select Accept.
4. On the What do you want to do? page, select Upgrade this PC now, and then select Next.
5. After downloading and installing, it should fix the issue.

Reference: https://www.microsoft.com/en-us/software-downlo...

Note: if you receive error: “This Pc can’t be upgrade, follow the steps below”

Method 1. Go to C:$WINDOWS.~BT\Sources\Panther then delete the file name compatscancache.dat

Then try again or reboot the PC first then try again.

You might not see the folder as it is hidden, make sure to show hidden files first.

Best Regards,

Ian Xue

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Answer 2

Hmm, sounds sort of like your MS Store app is either corrupt or was uninstalled somehow. I assume that you've already gone to your Applications section in your Windows settings and found the MS Store app under System Components and then selected the option to repair it. Did that have any effect or generate any messages?

You can try to force a reinstall of the store app by doing the following.

1. Start Powershell as an administrator
2. Run the command Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
3. Reboot

The above command will download and install the MS Store app on all users again.

Answer 3

Hello,

See if other suggestions mentioned in this fix helps you:

https://www.kapilarya.com/fix-microsoft-store-not-working-in-windows-11

Let us know if this helps!

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.