How can MS determine if I already purchased Windows 10?

Melissa Smith 21 Reputation points
2020-12-16T21:25:18.257+00:00

I believe that I have already purchased Windows 10 as my computer was upgraded to it before I had to reset my hard drive and load Windows 7 on my computer. Is there anyway that MS can find the records of my purchase and provide me the license key so that I can now upgrade to Windows 10 again?

Windows 10 Setup
Windows 10 Setup
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Setup: The procedures involved in preparing a software program or application to operate within a computer or mobile device.
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  1. Jenny Feng 14,071 Reputation points
    2020-12-17T02:03:47.797+00:00

    @Melissa Smith
    Hi,

    Did you upgrade from win7 to win10 before?
    If so, you can upgrade again.

    If you bought Windows 10 from Microsoft Store.
    To view the list of purchase list from Microsoft Store. Please refer to the below Microsoft Help Article and check if it helps.
    http://windows.microsoft.com/en-us/windows-10/view-your-order-history-in-your-microsoft-account

    Hope above information can help you.

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  1. Dave Patrick 426K Reputation points MVP
    2020-12-16T21:27:01.867+00:00

    I'd contact the store directly for support.
    https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0

    --please don't forget to Accept as answer if the reply is helpful--

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