why was my window shot down to prevent damage to my computer

Otis Mattox 1 Reputation point

blue screen pop up and I can not log in

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  1. Kapil Arya 5,906 Reputation points MVP


    If you received a BSOD screen, there must be additional information written on error screen which tells why this screen appeared. Share us the screenshot of BSOD, so we can help you better in this case.


  2. Molly Lu 581 Reputation points

    Hi Otis,

    Welcome to Microsoft Q&A.

    Is there any error message in the blue screen? Can you share the screenshot?
    If you hard reboot, will the machine boot narmally?

    Best regards,