Hello,
Thank you for posting in Q&A forum.
This error indicates that COM ports is missing in Device Manager.
Please kindly go to Device Manager > Review on the top > select show hidden devices and check if the COM ports now appear.
Meanwhile you can check if the COM port driver is up to date.
I hope the information above is helpful.
If you have any questions or concerns, please feel free to let us know.
Best regards,
Jill Zhou
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