Hello
Did the controller work with this pc before?
If it is the first time to use the controller on this machine, please pay attention to the user guide of the controller. Especailly pay attention to the com port mode of this machine. As far as I know, the com port may have 232 or 485 mode. We could changed it from the bios option. We may try different com port mode if there are multiple com ports.
According to the error code, there may be software conflict. Please try to check it in clean boot mode.