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MFA Registration Issue

Corey Jackson 0 Reputation points
2024-08-29T19:56:21.0833333+00:00

We are registering multi-factor authentication for a business user in Microsoft 365.

We need to manually add the TOTP code to Bitwarden as we can't scan the QR code. After we enter the TOTP code in the Bitwarden entry we click Next on the MFA registration screen and the next button spins loading for awhile until an error message is received:

Authenticator registration has timed out. Please choose "Next" to try again.

Here is the latest logged event in the Multifactor authentication | Diagnose and solve problems page in Azure:

 Error Code         50072

Message             Due to a configuration change made by your administrator, or because you moved to a new location, you must enroll in multi-factor authentication to access '{identifier}'.

Remediation    The user was presented options to provide contact options so that they can do MFA.

We have tried to register the user in Incognito mode in both Chrome and Edge and from different locations using a different public IP.

Appreciate any insights anybody can offer to resolve the issue.

Thank you.

authenticator_regisration_issue redacted.png

Screenshot of issue: https://www.dropbox.com/scl/fi/qos8cxnncfsi44w9irb39/authenticator_regisration_issue-redacted.png?rlkey=k71159f4lor3piwrl9jynql8b&dl=0

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
7,128 questions
Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
22,111 questions

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  1. Sandeep G-MSFT 19,761 Reputation points Microsoft Employee
    2024-08-31T07:52:25.92+00:00

    @Corey Jackson

    I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "[The question author cannot accept their own answer. They can only accept answers by others] (https://docs.microsoft.com/en-us/answers/support/accepted-answers#why-only-one-accepted-answer)**)", I'll repost your solution in case you'd like to "[Accept] (https://docs.microsoft.com/en-us/answers/support/accepted-answers#accepted-answer-in-a-question-thread)**)" the answer.

     

    Issue: Getting error while registering multi-factor authentication for a business user in Microsoft 365.

    Solution: Issue was resolved by choosing to use a different authenticator app instead of Authenticator app which was used earlier.

    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.