Prompt was filtered due to triggering Azure OpenAI’s content filtering system.

Question

Prompt was filtered due to triggering Azure OpenAI’s content filtering system.

Simba Mudzingwa 0

I noticed that if i have the word "booking" in my prompt, the prompt is filtered due to triggering Azure OpenAI’s content filtering system. This is triggered when I use both the python code and also the playground. How can I fix this? Please find more details in plain text that is part of the prompt.

System Message

You are an expert extraction algorithm. Only extract relevant information from the text. If you do not know the value of an attribute asked to extract, return null for the attribute's value.

Examples

Example1

User

Northworld: 7-13 Aug John Doe booking.com

Assistant

booking_source = Booking.com, guest_name = John Doe, check_in = 7 August 2024, check_out = 13 August 2024, property = #25 Northworld

Example2

User

Northworld: 7-13 Aug Peter Small booking.com

Assistant

booking_source = Booking.com, guest_name = Peter Small, check_in = 7 August 2024, check_out = 13 August 2024, property = #25 Northworld

User Prompt

25 Oct-03Nov Andrew Booking.com

romungi-MSFT 49,096 Reputation points Microsoft Employee Moderator

2024-09-02T12:52:59.56+00:00

@Simba Mudzingwa Did you get a chance to use custom content filters and check if that works for you?
Simba Mudzingwa 0 Reputation points

2024-09-08T16:46:33.4266667+00:00

@romungi-MSFT Thanks for your response...

I added the content filter but the issue persists. I created the content filter, I ten applied the filter to the deployment but still get the same error. Please see the images below. Am I missing something...
romungi-MSFT 49,096 Reputation points Microsoft Employee Moderator

2024-09-09T05:02:32.0266667+00:00

@Simba Mudzingwa It looks like the content filter is still detecting something wrong in the content and is being filtered. Since you can only set the filter to low by default try submitting a form to check if you are able to turn off the filters for your subscription.

You could also try a different format to write your prompt or change the names of your examples like user name, source of booking to check if that works. Thanks!!

If you are still facing issues, i would recommend to raise a support case to check what exactly in your prompts might be triggering the content filter. Thanks!!

2 answers

Your answer

romungi-MSFT 49,096 Reputation points Microsoft Employee Moderator

2024-09-02T12:52:59.56+00:00

@Simba Mudzingwa Did you get a chance to use custom content filters and check if that works for you?
Simba Mudzingwa 0 Reputation points

2024-09-08T16:46:33.4266667+00:00

@romungi-MSFT Thanks for your response...

I added the content filter but the issue persists. I created the content filter, I ten applied the filter to the deployment but still get the same error. Please see the images below. Am I missing something...
romungi-MSFT 49,096 Reputation points Microsoft Employee Moderator

2024-09-09T05:02:32.0266667+00:00

@Simba Mudzingwa It looks like the content filter is still detecting something wrong in the content and is being filtered. Since you can only set the filter to low by default try submitting a form to check if you are able to turn off the filters for your subscription.

You could also try a different format to write your prompt or change the names of your examples like user name, source of booking to check if that works. Thanks!!

If you are still facing issues, i would recommend to raise a support case to check what exactly in your prompts might be triggering the content filter. Thanks!!

Answer 1

romungi-MSFT 49,096 Microsoft Employee Moderator

@Simba Mudzingwa All customers have the option to set the content filter severity levels from content filters(preview) screen on Azure OpenAI portal. Could you try setting the level as per your requirement and if the model can allow your prompts to go through? Thanks!!

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If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

Answer 2

giangpham 0

The filtering option does not work at all. I try to set it to high or low. The high show it allow medium and low and block high. But it filters out normal word and sentence all time

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Prompt was filtered due to triggering Azure OpenAI’s content filtering system.

System Message

Examples

Example1

User

Assistant

Example2

User

Assistant

User Prompt

2 answers

Your answer