WHfB Login issue - 0xc000006d 0xc00000d0

Question

Hello!

we have deployed Windows Hello for Business on our Clients. (Hybrid Azure AD Joined devices with Cloud Trust)

I face an issue on a few clients (not on all!) that they are not able to use the PIN or biometrics. (it was working before the WHfB deployment)

I get the following error:

• Your credentials could not be verified. Something went wrong and your PIN isn't available (status: 0xc000006d, substatus: 0xc00000d0). Click to set up your PIN again.

Set a new PIN does not solve the issue. Already rejoined the devices to local and AAD with no luck.

dsregcmd /status output attached. 2024-08-30_10-35-54.jpg

Error in dsregcmd outout "AADSTS1400001: Request nonce is not provided " makes me suspicious...

Any ideas what the issue is? Any help is appreciated!

Answer 1

@Markus S Thank you for reaching out to us, similar issue has been worked upon by one of our support engineer last week in that case I see installing the below KBKB5041585 has helped to resolve the issue

https://support.microsoft.com/en-us/topic/august-13-2024-kb5041585-os-builds-22621-4037-and-22631-4037-76655cde-e2ee-49d4-a415-cf9a4d3c3a04

https://support.microsoft.com/en-us/topic/august-27-2024-kb5041587-os-builds-22621-4112-and-22631-4112-preview-9706ea0e-6f72-430e-b08a-878963dafe08

would request to review the pre-reqs of these updates as per your client operating system.

Once the update is installed reboot the system and verify the issue.

Let me know if you have any further questions, feel free to post back.