Windows 11 22H2 and PaperCut Server

Question

Hello everyone,

I'm facing an issue with my Windows 11 machines 22H2/22H3 and a Shared printer installed on a PaperCut on-premises server. I deploy the shared printer via PrintDeploy which is working really great. But the problem I'm facing is for an unknown reason, the laptops will not recognize the Ricoh driver anymore and prompt the user to re-install it. This is happening randomly and I don't know which logs to refer to. When I go to printer properties I got the following message. I don't understand why this prompt appears cause the driver has been installed already but a some point I have to reinstall it. We only using one virtual queue for all printers around our school. I did applied the "Configure RPC connections settings" -> RPC over named pipes policy to my domain but it doesn't seem to fix this issue.

Do you have any recommendation. I'm just lost.

Thank you for your help

Answer 1

Windows Update might be replacing your custom drivers. Ensure you're using the latest Ricoh drivers compatible with Windows 11.

Under Group Policy:

1. Enable "Allow print spooler to accept client connections"
2. Disable "Point and Print Restrictions"

check the System and Application logs in Event Viewer for any errors related to printing or driver installation.