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Outlook stopped working on Macbook

Amanda 0 Reputation points
2024-08-30T16:22:22.49+00:00

Microsoft personal account stopped working and am receiving error code

Correlation Id: fe13de70-18fa-f142-b19c-7f7dc2839dc1

Timestamp: 2023-12-31T01:14:54.000Z

DPTI: 4c0a3a2ea1e76ca9f9fde47258641f86acca1f60c62cfae32f37ae1f13f695e9

Error Tag: 9hehw

Error Code: 0

Network stable
Office License in place
Uninstalled and reinstalled Newest version of office as of 8/30/24
Cleared Keychain access of Microsoft and older exchange passwords
Can sign into office.com
Microsoft working on iphone

Outlook
Outlook
A family of Microsoft email and calendar products.
3,982 questions
Office Mac
Office Mac
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Mac: A family of Apple personal computers that run the macOS operating system.
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  1. SokiGuo-MSFT 28,221 Reputation points Microsoft Vendor
    2024-09-02T06:51:56.52+00:00

    Hi @Amanda

    Welcome to our forum!

    What is your personal account type? outlook.com?

    When did your problem start to occur? Did you do anything prior to the error that might have caused it?

    Based on my research on "Error Tag: 9hehw", I found that the error occur on mobile device and be related to authenticator, if you are using authenticator, it's suggested that you could check your authenticator.

    Hope to help you!

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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