no_tokens_found: No refresh token found in the cache. Please sign-in.

Question

Hi

I consistently receive the following error on login to Azure Portal

On Chromium "no_tokens_found: No refresh token found in the cache. Please sign-in."

https://portal.azure.com/SelfHelp "All checks have succeeded, if you are still experiencing issues please contact Microsoft support."

On Firefox login -> login failed -> Sign-in failed

"Sorry, we had some trouble signing you in, Click 'Try again' to try again.".

Answer 1

This was caused by my client machine being set to the wrong timezone

Answer 2

@Chia Thae

I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "[The question author cannot accept their own answer. They can only accept answers by others] (https://docs.microsoft.com/en-us/answers/support/accepted-answers#why-only-one-accepted-answer)**)", I'll repost your solution in case you'd like to "[Accept] (https://docs.microsoft.com/en-us/answers/support/accepted-answers#accepted-answer-in-a-question-thread)**)" the answer.

 

Issue: Getting error "no_tokens_found: No refresh token found in the cache. Please sign-in." while logging in to Azure portal.

Solution: This issue was caused because there was incorrect time zone set up in your device.

Please "Accept the answer" if the information helped you. This will help us and others in the community as well.