How to fix "An unexpected error occurred. Please try again later." when launching a sandbox during my azure course

Aron Meeus 40

My sandbox won't start up. I get the following error message:
"An unexpected error occurred. Please try again later."

I have tried signing out and back in, different wifi connections, different browsers + incognito and private mode. Is there a fix for this issue?

This question is related to the following Learning Module

James Miller 35 Reputation points

2024-09-03T10:43:03.79+00:00

Think its a Microsoft issue - I've been experiencing the same thing all morning with no luck
Louis Leenknecht 0 Reputation points

2024-09-03T14:43:17.75+00:00

I'm still experiencing the same issue
Richard - 0 Reputation points

2024-09-03T16:43:09.67+00:00

I have the same issue too, since morning
Divonte Verner 0 Reputation points

2024-09-03T17:40:47.7233333+00:00

I am aswell
SiddeshTN 5,345 Reputation points Microsoft External Staff

2024-09-04T15:41:37.0133333+00:00

Hi Aron Meeus,
Thanks for bringing this to our notice, we will reach out internally and resolve the issue at the earliest.
HelbardtVerena-3341 0 Reputation points

2024-09-06T07:57:35.4166667+00:00

I have the same issue in Module of 'Automate administrative Tasks by using PowerShell'
Morten Nielsen 15 Reputation points

2024-09-06T08:30:14.7133333+00:00

Same here, when can we expect a solution.
SiddeshTN 5,345 Reputation points Microsoft External Staff

2024-09-06T17:47:29.24+00:00

Hi

Thank you for reaching out to us on the Microsoft Q&A forum.

We are aware of the issue and are actively communicating internally to resolve it as soon as possible.
VICTORY OKODUGHA 0 Reputation points

2024-09-09T00:29:25.3+00:00

am having same issue
SiddeshTN 5,345 Reputation points Microsoft External Staff

2024-09-11T09:09:15.7233333+00:00

Hi Aron Meeus,

We wish to engage with you offline for a much closer look, please send an email with subject line “Attn: Siddesh” to AzCommunity[at]Microsoft[dot]com with the following details, I will follow-up with you.

1. Referencing this thread,

2. Start to reproduce the issue and capture network trace and share the HAR file as outlined in this doc: https://learn.microsoft.com/en-us/azure/azure-portal/capture-browser-trace
SiddeshTN 5,345 Reputation points Microsoft External Staff

2024-09-25T18:29:03.2166667+00:00

Hi Aron Meeus,

Thank you for your patience.

Could you please try activating the sandbox again and attempt to complete the module!

This issue might have been temporary, potentially due to network /capacity limitations. If the issue continues, please feel free to let me know in the comments.

1 answer

SiddeshTN 5,345 Reputation points Microsoft External Staff

2024-10-02T14:53:41.33+00:00

Hi Aron Meeus,
Thank you for your patience.
We have received confirmation from the backend team that the issue has been resolved.

Please try the unit again, as it should be functioning correctly now.
We have also tested it on our side, and it is now working properly. A screenshot is attached for reference.

Please Accept the Answer & Upvote so that it will be useful for others in the community.
Please sign in to rate this answer.

1 person found this answer helpful.
SiddeshTN 5,345 Reputation points Microsoft External Staff

2024-10-03T11:20:11.6666667+00:00

Hi Aron Meeus,
Just checking in to see if you had a chance to see my previous answer.
Please Accept the Answer & Upvote so that it will be useful for others in the community.

SiddeshTN 5,345 Reputation points Microsoft External Staff

2024-10-04T06:10:08.0466667+00:00

Hi Aron Meeus,
Just checking in to see if you had a chance to see my previous answer.
Please Accept the Answer & Upvote so that it will be useful for others in the community.

SiddeshTN 5,345 Reputation points Microsoft External Staff

2024-10-04T08:45:26.3133333+00:00

Hi
Please Accept the Answer & Upvote so that it will be useful for others in the community.

Yenom Williams 0 Reputation points

2024-10-26T02:14:39.57+00:00

Im currently having the same issue, how do I go about fixing it?

SiddeshTN 5,345 Reputation points Microsoft External Staff

2024-10-28T07:04:10.2+00:00

Hi Yenom Williams,

Thank you for reaching out to us on the Microsoft Q&A forum.

To address this issue, please follow these troubleshooting steps:

Sign out of all browser tabs and clear your cache files. Then, try logging in again using your Learn ID credentials.

Sign out of your current session and try logging in through an incognito / private browsing window.

Switch to a different browser and attempt to log in again.

If the issue persists, try logging in with a new personal Microsoft email account on a different browser. If you don’t have one, create a new, free Microsoft account. Please note that a Microsoft account, such as Office 365 or Outlook.com, is required for sandbox access.

For guidance on executing Microsoft Learn training exercises within your own subscription, kindly refer to the following link:

https://learn.microsoft.com/en-us/training/support/use-your-own-subscription

If you find this information helpful, please acknowledge by clicking the "Upvote" button on the post.
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How to fix "An unexpected error occurred. Please try again later." when launching a sandbox during my azure course

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