Cannot login in Microsoft 365 developer Administrator account

Question

Hello,

I'm having trouble logging into the Microsoft 365 Developer Program because I've lost access to my Google Authenticator app. When I try to sign in, it prompts me for a 2FA code from Google Authenticator as I think, which I can no longer retrieve due to losing my phone.

According to the article "Common problems with two-step verification for a work or school account," there should be alternative options available, such as using SMS verification. However, I am not seeing this option during my login attempts.

I can log into the account from which I requested access to the Microsoft 365 trial developer subscription. However, I am unable to access the account designated as Administrator in the Microsoft 365 trial developer subscription, which ends with @****.onmicrosoft.com.

Is there any way to recover the account using my @outlook.com email ? It's obvious that ******@onmicrosoft.com email is my email as well because it as I remember I used @outlook.com to set a request for Microsoft 365 developer account and then I got ******@onmicrosoft.com email, so they are kinda linked

Could someone please assist me in regaining access to my account?

Thank you in advance for your help.

Answer 1

Kindly check on below mentioned link

https://support.microsoft.com/en-us/account-billing/common-problems-with-two-step-verification-for-a-work-or-school-account-63acbb9b-16a1-47b9-8619-6a865e8071a5

Answer 2

I'm sorry to hear that you're having trouble logging in due to the loss of your phone and lack of access to two-factor authentication (2FA). Since you still have access to your main email, you can try the following steps to regain access to your account

1. Contact Microsoft Support: Reach out to Microsoft Support for assistance. Explain your situation and provide any necessary details, such as your email address and the fact that you have lost access to your 2FA device.
2. Use Account Recovery Options: If you have set up any account recovery options, such as an alternate email address or security questions, you can use these to verify your identity and regain access to your account.
3. Check for Backup Codes: If you have previously generated backup codes for your account, you can use one of these codes to log in.
4. Request a Temporary Passcode: Some services allow you to request a temporary passcode sent to your registered email address. Check if this option is available for your account.

Please refer to the link

Common problems with two-step verification for a work or school account - Microsoft Support

Troubleshoot Azure Multi-Factor Authentication issues | Microsoft Learn

 https://answers.microsoft.com/en-us/outlook_com...

https://support.microsoft.com/en-us/contactus/

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