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Cannot login in Microsoft 365 developer Administrator account
Hello,
I'm having trouble logging into the Microsoft 365 Developer Program because I've lost access to my Google Authenticator app. When I try to sign in, it prompts me for a 2FA code from Google Authenticator as I think, which I can no longer retrieve due to losing my phone.
According to the article "Common problems with two-step verification for a work or school account," there should be alternative options available, such as using SMS verification. However, I am not seeing this option during my login attempts.
I can log into the account from which I requested access to the Microsoft 365 trial developer subscription. However, I am unable to access the account designated as Administrator in the Microsoft 365 trial developer subscription, which ends with @****.onmicrosoft.com.
Is there any way to recover the account using my @outlook.com email ? It's obvious that ******@onmicrosoft.com email is my email as well because it as I remember I used @outlook.com to set a request for Microsoft 365 developer account and then I got ******@onmicrosoft.com email, so they are kinda linked
Could someone please assist me in regaining access to my account?
Thank you in advance for your help.
2 answers
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Afifa Shaikh - MFST 0 Reputation points Microsoft Vendor
2024-09-18T08:25:45.9766667+00:00 -
Afifa Shaikh - MFST 0 Reputation points Microsoft Vendor
2024-09-18T09:20:11.67+00:00 If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".