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I'm currently unable to log into my CDX tenant, even though it's valid for another year due to a recent extension. Each attempt to access the tenant results in an error stating that the resource is unavailable (Error: AADSTS5000224). Here are the details for reference:
AADSTS5000224: We are sorry, this resource is not available. If you are seeing this message by mistake, please contact Microsoft support
Correlation ID: 2833a1b7-61af-4ff8-92cc-c8a8cd10fd8a
Timestamp: 2024-09-02 06:42:58Z
**
Could anyone give me guide me on how to regain access or direct me to the appropriate support contact to resolve this issue?
https://cdx.transform.microsoft.com/
Hello @Roxanne Butron Bayron,
Thank you for posting your query on Microsoft Q&A.
Based on your description, it appears you're encountering the error code AADSTS5000224 while accessing the Azure Portal. This error indicates that authentication for your Azure tenant has been temporarily disabled due to a recent security incident. To resolve this issue, we will need to enable re-auth in your tenant.
I’d like to take this discussion offline to assist you further. Please share the GA UPN and tenant ID via private message.
We can then connect offline to discuss the matter in more detail.
Hello @Roxanne Butron Bayron,
We haven’t heard from you on the last response and was just checking back to see if you are still interested to work on this issue. Please send me an email as I mentioned above.
Hello @Roxanne Butron Bayron,
We haven’t heard from you on the last response and was just checking back to see if you are still interested to work on this issue. Please send me an email as I mentioned above.
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Looks like an issue with your tenant. See similar:
I would recommend you create a ticket here:
https://azure.microsoft.com/en-us/support/create-ticket
Also see global support phone numbers:Global Customer Service phone numbers - Microsoft Support
You can mark it 'Accept Answer' and 'Upvote' if this helped you
Regards,
Abiola
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You can’t open a ticket in a tenant you have no access to.