Missing Archive Folder and Deleted .pst File. can it be restored?

Question

Hello Team,

We have encountered a case where a user has experienced an issue with a missing archive folder. Specifically, the user accidentally deleted there .pst file, which was linked to their archive. The .pst file was associated with a Word document embedded in the Outlook files folder located under the Documents directory on their desktop.

From an Exchange perspective, we have taken the following steps to address the issue:

• We created a new Outlook profile for the user.
• We enabled the archive feature, which had been previously disabled.

However, we are unsure how the user managed to save folders to the archive when the archive feature was disabled.

• We have thoroughly checked the Recycle Bin but unfortunately, we did not find the deleted .pst file.

Given this situation, we would like to inquire if there is any possibility of recovering or restoring the deleted .pst file. Any guidance or solutions you can provide would be greatly appreciated.

Thank you for your assistance with this matter. We look forward to your response.

Regards,
Vedant

Answer 1

Hi @VEDANT VINODRAO KULKARNI

What's the type of your account? POP, IMAP or Exchange?

As far as I know, if you use an Exchange account, creating a new profile regenerates a new pst file. Because your emails are backed up to your email server and don't have any impact on your data.

For corrupted data files, you can refer to this article to check for repair.

How to repair your Outlook personal folder file (.pst).

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