File explorer crash, BEX64, KERNELBASE.dll, need someone who understand about dump files

Question

My file explorer sometimes restarts itself on my Alienware m16 R1 with windows 11, help please. First my PC freezes for 1-3 seconds, then file explorer restarts itself. When file explorer restarts the PC blinks, and luckily, after file explorer restarts itself, everything is still open except for the file explorer, so I have to reopen all what was in the file explorer before the crash-restart, what is really annoying.

Please don't tell me general fixes like "sfc /scannow" and etc, these are general fixes that for a lot of people don't solve anything. I need someone who understand windows dump files. So like this we can know the exact reason why my file explorer is crashing.

Through task manager I created a dump about the file explorer, it has 10.4 GB, to make things easier here is an image of when the file explorer crashed.

Link of the dump: https://drive.google.com/file/d/1OSaBJRagiBioZag2SZVFta851FxMOgj4/view?usp=drive_link

If you want to make a dump file in another way tell me.

I need an expert to read the dump file generated from the task manager, and then tell me what is causing the crash, your help is really appreciated, thanks!

Below is some information that you might consider useful, I am sorry but they are in my native language:

Fonte

Windows Explorer

Resumo

Parou de funcionar

Data

‎06/‎07/‎2024 02:24

Status

Relatório enviado

Descrição

Caminho do Aplicativo com Falha: C:\Windows\explorer.exe

Assinatura do problema

Nome de Evento de Problema: BEX64

Nome do Aplicativo: Explorer.EXE

Versão do Aplicativo: 10.0.22621.3810

Carimbo de Data/Hora do Aplicativo: 5b4afbdf

Nome do Módulo de Falhas: Explorer.EXE

Versão do Módulo de Falhas: 10.0.22621.3810

Carimbo de Data/Hora do Módulo de Falhas: 5b4afbdf

Deslocamento de Exceção: 00000000000d2700

Código de Exceção: c0000409

Dados de Exceção: 0000000000000007

Versão do sistema operacional: 10.0.22631.2.0.0.768.100

Identificação da Localidade: 1046

Informações Adicionais 1: 04d5

Informações Adicionais 2: 04d5c063a502dbb29301f1a70caf2202

Informações Adicionais 3: 0b76

Informações Adicionais 4: 0b76188afd25d6505fbcdd2b40b540c4

Informações adicionais sobre o problema

ID de Compartimento de Memória: 5430d8fa3492460e62f04c34aa86b4b1 (1364674476176225457)

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Fonte

Windows Explorer

Resumo

Parou de funcionar

Data

‎29/‎08/‎2024 22:27

Status

Relatório enviado

Descrição

Caminho do Aplicativo com Falha: C:\Windows\explorer.exe

Assinatura do problema

Nome de Evento de Problema: APPCRASH

Nome do Aplicativo: Explorer.EXE

Versão do Aplicativo: 10.0.22621.4036

Carimbo de Data/Hora do Aplicativo: ed8d1c8e

Nome do Módulo de Falhas: KERNELBASE.dll

Versão do Módulo de Falhas: 10.0.22621.3958

Carimbo de Data/Hora do Módulo de Falhas: fbc3a4f6

Código de Exceção: e0434e49

Deslocamento de Exceção: 000000000005fabc

Versão do sistema operacional: 10.0.22631.2.0.0.768.100

Identificação da Localidade: 1046

Informações Adicionais 1: b843

Informações Adicionais 2: b8439e0a54ed16405d0bc22bb925e0cf

Informações Adicionais 3: 6df7

Informações Adicionais 4: 6df77335987ed2431f066938fc30d259

Informações adicionais sobre o problema

ID de Compartimento de Memória: 060740236fb01bec19060aa8984b9349 (1803140420034335561)

Answer 1

I have a similar problem that is on my 2 computers. The same errors and system behavior. I can't find a solution for a long time.

Answer 2

There are several suspicions. We can compare the installed programs. Now I suspect the drivers and software of the Brothers printer or the Microsoft Visio 2021 pro. Do you have any of these installed?

Answer 3

There are several suspicions. We can compare the installed programs. Now I suspect the drivers and software of the Brothers printer or the Visio 2021 pro. Do you have any of these installed?

Answer 4

Hello

Sorry, the forum does not have permission to analyze your dump file.

For the dump file, you can open the start menu and search for feedback, then open the Feedback Hub application and submit a bug report and attach the dump file there:

Send feedback to Microsoft with the Feedback Hub app - Microsoft Support

Or consider purchasing a Microsoft online support ticket:

Contact Us - Microsoft Support

According to the details you provided, there were two distinct events:

1. Event on 07/06/2024 at 02:24

Problem Event Name:** BEX64

Faulting Application:** Explorer.EXE (Path: C:\Windows\explorer.exe)

Exception Code:** c0000409

Exception Offset:** 00000000000d2700

2.Event on 08/29/2024 at 22:27

Problem Event Name:** APPCRASH

Faulting Application:** Explorer.EXE (Path: C:\Windows\explorer.exe)

Faulting Module:** KERNELBASE.dll ... Exception:** e0434e49

Exception Offset:** 000000000005fabc

Based on this information, here are some things you can try to resolve the issue:

1.Reinstall or Repair Windows Explorer:

you can use PowerShell to reinstall Windows Explorer and other default Windows applications. Run PowerShell as an administrator and use the command:

Get-AppxPackage -AllUsers| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

2.Check Installed Programs:

Some third-party applications may conflict with Windows Explorer. Consider uninstalling recently installed or rarely used applications, or try running it in safe mode to see if that resolves the issue.

3.Check Faulting Modules:

In the first event, the faulting module is Explorer.EXE itself, suggesting a possible internal problem. In the second event, the faulting module is KERNELBASE.dll, which is a critical Windows module. It may be necessary to re-register KERNELBASE.dll. In the Command Prompt (administrator), run:

cmd

regsvr32 KERNELBASE.dll

Answer 5

Hello

Sorry, the forum does not have permission to analyze your dump file.

For the dump file, you can open the start menu and search for feedback, then open the Feedback Hub application and submit a bug report and attach the dump file there:

Send feedback to Microsoft with the Feedback Hub app - Microsoft Support

Or consider purchasing a Microsoft online support ticket:

Contact Us - Microsoft Support

According to the details you provided, there were two distinct events:

1.Event on 07/06/2024 at 02:24

Problem Event Name:** BEX64

Faulting Application:** Explorer.EXE (Path: C:\Windows\explorer.exe)

Exception Code:** c0000409

Exception Offset:** 00000000000d2700

2.Event on 08/29/2024 at 22:27

Problem Event Name:** APPCRASH

Faulting Application:** Explorer.EXE (Path: C:\Windows\explorer.exe)

Faulting Module:** KERNELBASE.dll ... Exception:** e0434e49

Exception Offset:** 000000000005fabc

Based on this information, here are some things you can try to resolve the issue:

1.Reinstall or Repair Windows Explorer:

you can use PowerShell to reinstall Windows Explorer and other default Windows applications. Run PowerShell as an administrator and use the command:

Get-AppxPackage -AllUsers| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

2.Check Installed Programs:

Some third-party applications may conflict with Windows Explorer. Consider uninstalling recently installed or rarely used applications, or try running it in safe mode to see if that resolves the issue.

3.Check Faulting Modules:

In the first event, the faulting module is Explorer.EXE itself, suggesting a possible internal problem. In the second event, the faulting module is KERNELBASE.dll, which is a critical Windows module. It may be necessary to re-register KERNELBASE.dll. In the Command Prompt (administrator), run:

cmd

regsvr32 KERNELBASE.dll