Joystick stopped responding while using third party applicaion

Question

While using some application on my PC, the joystick suddenly stopped responding and only detaching and attaching back fixed the problem. the joystick didn't respond both on application and Window's game controller. the phenomenon has also been seen with another PC with the same specifications and the same kind of joystick.

Considering that the joystick stopped responding also in Window's game controller - it seems that the problem isn't the application.

there is no indication for joystick disconnection or driver's problem on Windows event viewer. also, there is no indication for driver's fault on Windows device manager.

after checking, there is no problem in USB ports or cables (and this is happening in more then one PC +joystick).

there is no Windows updates on Windows updates history.

Windows specifications:

Edition: Windows 10 Pro

Version: 22H2

Installed on: 03/05/2023

OS build: 19045.2486

Experience: Windows Feature Experience Pack 120.2212.4190.0

Answer 1

Hello Tal Azulay,

Thank you for posting in Q&A forum.

It sounds like you've done a comprehensive job of narrowing down the issue already. Let's review and explore additional steps to troubleshoot the problem further:

1.Check for Joystick Firmware Updates:

Visit the manufacturer's website to see if there is a firmware update available for your joystick model. Updating the firmware can sometimes resolve such issues.

2.Disable USB Selective Suspend Setting:

Open Control Panel and go to "Hardware and Sound."

Select "Power Options."

Click on "Change plan settings" next to your selected power plan.

Click on "Change advanced power settings."

Expand "USB settings" and then "USB selective suspend setting."

Disable this setting for both "On battery" and "Plugged in."

3.Disable Power Management for USB Hubs:

Open Device Manager\Expand the "Universal Serial Bus controllers" section\Right-click on each USB Root Hub and select "Properties."\Go to the "Power Management" tab and uncheck "Allow the computer to turn off this device to save power."

4.Reinstall USB Drivers:

Open Device Manager\Right-click on each USB Root Hub and select "Uninstall device."\Restart your computer, and Windows should automatically reinstall the USB controllers.

5.Check for Software Conflicts:

Ensure no other software is interfering with the joystick. Some third-party drivers, peripheral management tools, or even certain applications can cause conflicts.

If possible, try testing the joystick on a same newly installed operating system, this helps determine if the issue is related to third-part applications specifically.

6.Run Hardware and Devices Troubleshooter:

Open Control Panel\Go to “Hardware and Sound.”\Click on “Devices and Printers.” \Right-click on the joystick and select "Troubleshoot."

7.Try Different USB Ports:

Even if you've tested the USB ports and cables, try using different USB ports.

8.Contact Manufacturer Support:

If none of the above steps resolve the issue, it may be helpful to contact the joystick manufacturer's support for further assistance.

I hope the information above is helpful.

If you have any questions or concerns, please feel free to let us know.

Best Regards,

Daisy Zhou

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Answer 2

Hello,

Thank you for your answer.

I already tried the steps you mentioned buy I really want to know if the problem is in windows update or build.

how can I check if my windows version not causing problems in USB ports or drivers?

thank you.