How to deal with error 2603

Question

Hi,

I'm having trouble logging into my microsoft account on my tablet (Samsung galaxy S6 lite). The app is working just fine, but once I enter my login it says that I don't have an internet connection (2603) which is impossible when the account works on my computer that is connected to the same wi-fi and nothing else on the tablet reports bad connection.

I have the same problem also with outlook and also with login through the web (login.microsoftonline.com)

Thank you for any help.

Answer 1

Hi @Skorvanova Tereza ,

Welcome to our forum!

According to your description, i understand that the issue occurs in your mobile but not in your computer, right?

If so, please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. Based on my research, i found a similar thread which mentioned the error and solution, it's suggested that you could refer to it and try the below steps: Microsoft LinkPC (android) app No Network Connection Error 2603.

Hope the above help! If it doesn't help, it's suggested to post your issue on this dedicated forum for Outlook for Mobile for more professional help.

Thanks for your understanding and support!

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