911 location is not being populated while in the office from home it shows correct location.

Question

911 location is not being populated while in the office from home it shows correct location.

Answer 1

Hi @Azhar Mandlekar

According to your case description, you encountered an issue with the emergency location address when using Teams in the office, but everything worked fine when working from home. This issue may be related to the location service settings of Teams. Please try the following solutions:

1. Check the location service settings: Make sure Teams has location services enabled on the device in the office. You can find the location service option in the device's settings and make sure Teams has permission to access the location.
2. Manually add or edit the emergency address: You can try to manually add or edit the emergency address in the Teams admin center. The specific steps are as follows:
   1. In the left navigation bar of the Teams admin center, click Location > Emergency Address.
   2. Click Add, and then enter the address information. If the address is not found, you can manually edit the address.
3. Dynamic emergency call configuration: Make sure dynamic emergency calls are configured so that Teams can automatically update the emergency address based on the user's actual location. For more information, please refer to Plan and configure dynamic emergency calling.
4. Network connection: Check your network connection at the office to make sure it can transmit location data correctly. Network configuration issues may affect location services.

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