OneNote on desktop won't open

Shay Ryan 1 Reputation point
2020-12-18T17:41:32.023+00:00

Message says: sorry this notebook can't be opened for editing. I can open on my iPad but not on my desktop. I was able to open on my desktop previous to this week.

OneNote Management
OneNote Management
OneNote: A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Deva-MSFT 2,256 Reputation points Microsoft Employee
    2020-12-18T19:04:11.117+00:00

    Not an issue. Thanks for the update. I just updated the right tag/team to assist you.

    0 comments
  2. Shay Ryan 1 Reputation point
    2020-12-18T19:23:56.707+00:00

    Thank you for getting me to the correct team.

    0 comments
  3. Emi Zhang-MSFT 22,086 Reputation points Microsoft Vendor
    2020-12-21T09:29:01.327+00:00

    Hi @Shay Ryan ，
    I suggest you open it in OneNote online and check if you can open it without error message.
    Make sure that you cleared the cache and cookies of Internet Explorer and/or Edge before opening file.
    Try to create a new Notebook in OneNote for iPad and check if you can open it in desktop version.
    Any updates please let me know and I'm glad to help you.

    If the response is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  4. Shay Ryan 1 Reputation point
    2020-12-21T19:01:16.12+00:00

    cleared the cache and cookies. everything seems to open in the desktop app. When I try to open in the browser I get the message saying I can't edit. If I open a different notebook I am able to open student work.