Hello,
Microsoft Certification issues are supported on their dedicated forums. Please post your question here new question. The Microsoft Q&A platform does not handle profile or certification-related problems.
Relevant thread: Linking old MCP ID to new MS Learn account - Training, Certification, and Program Support (microsoft.com)
A forum moderator will reply within 24 business hours. Please avoid including any personal information as your post will be publicly visible.
For all other Microsoft Certification support, please check Credentials support | Microsoft Learn
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