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I have access to Sandbox organization and my sandbox environment is also getting created.
However , when I try to authenticate, it keeps giving me error that my account is locked. After looking into further, it is trying to authenticate me to organization that I am no longer part off , and not using my primary organization or "Sandbox" organization.
How do I force it to use "Sandbox" organization for authentication ?
Is there another way to launch sandbox ?
Module: https://aka.ms/az900/sandbox
This question is related to the following Learning Module
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Hi Sukrit Khera,
Thank you for reaching out to us on the Microsoft Q&A forum.
We are aware of the issue and are actively communicating internally to resolve it as soon as possible.
Hi Sukrit Khera,
Thank you for your patience.
We have received confirmation from the backend team that the issue has been resolved.
Please try the unit again, as it should be functioning correctly now.
We have also tested it on our side, and it is now working properly. A screenshot is attached for reference.
Please Accept the Answer & Upvote so that it will be useful for others in the community.
Hi Sukrit Khera,
Just checking in to see if you had a chance to see my previous answer.
Please Accept the Answer & Upvote so that it will be useful for others in the community.
Hi Sukrit Khera,
Just checking in to see if you had a chance to see my previous answer.
Please Accept the Answer & Upvote so that it will be useful for others in the community.
Yes it is working now. Thanks for the same!
Hi,
We're glad to hear that your concern has been resolved. If you experience any further issues, please don't hesitate to contact us. We're here to help.
Thank you.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 24%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
You can try the below:
sign out of all active sessions. Clear your browser cache and cookies to avoid any session conflicts and when signing in try to select the right tenant. You can also try in an incognito browser
See: https://learn.microsoft.com/en-us/training/support/troubleshooting?source=recommendations
You can mark it 'Accept Answer' and 'Upvote' if this helped you
Regards,
Abiola
Thanks @akinbade abiola I have tried incognito mode , new browser , clearing cache etc. it did not solve the problem. I used a chrome plugin to modify the tenants api response and removed the organization, and that does seem to work. But this is a bit hacky. Trying to see if there is easier way to tell sandbox to not use inactive tenant
Hi Sukrit Khera,
We wish to engage with you offline for a much closer look, please send an email with subject line “Attn: Siddesh” to AzCommunity[at]Microsoft[dot]com with the following details, I will follow-up with you.
1. Referencing this thread,
2. Start to reproduce the issue and capture network trace and share the HAR file as outlined in this doc: https://learn.microsoft.com/en-us/azure/azure-portal/capture-browser-trace
Thank you.
Hi Sukrit Khera,
Thank you for your patience.
Could you please try activating the sandbox again and attempt to complete the module!
This issue might have been temporary, potentially due to network /capacity limitations. If the issue continues, please feel free to let me know in the comments.