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SSRS report are getting stuck in executing mode

Mohammed Akbar Pasha 0 Reputation points
2024-09-09T03:47:00.48+00:00

Hi Team,

SSRS reports in Microsoft Dynamics AX 2012 are frequently becoming stuck in execution mode. This issue occurs across all reports, not just specific ones. To resolve this, we must manually stop and restart the SSRS Reporting Service on the report server. This workaround is temporary and needs to be repeated every week or two.

How can we permanently resolve this issue or escalate it to Microsoft for further assistance, even though AX 2012 is no longer officially supported?

Regards,

Akbar

SQL Server
SQL Server
A family of Microsoft relational database management and analysis systems for e-commerce, line-of-business, and data warehousing solutions.
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SQL Server Reporting Services
SQL Server Reporting Services
A SQL Server technology that supports the creation, management, and delivery of both traditional, paper-oriented reports and interactive, web-based reports.
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  1. ZoeHui-MSFT 37,376 Reputation points
    2024-09-09T07:35:20.7366667+00:00

    Hi @Mohammed Akbar Pasha,

    You may first check if the issue is related with SSRS.

    You may check the execution log to see which step makes the report stuck.

    Also you may use below tools to monitor.

    Monitor report server performance

    However, you are using SSRS in Dynamics AX, not sure if the issue is also related with it.

    I'd like to suggest that you may contact Microsoft with the two team to do further assistance or suggestion.

    Regards，

    Zoe Hui

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