I cant create my sandbox as it just says to retry

Question

"Hi everyone, I'm trying to activate a sandbox for a Microsoft Learn exercise, but I keep getting an unexpected error saying 'An unexpected error occurred. Please try again later.' I've retried and followed the troubleshooting steps, but nothing works. Has anyone else experienced this, or found a solution? Thanks!"

Answer 1

Hi Anish Prakash,

Thank you for reaching out to the Microsoft Q&A forum.

We apologize for any inconvenience you may have encountered while attempting to access the sandbox.

Step 1: Please sign out of all active sessions in your current browser, clear the cache, and attempt to log in again using your Learn ID credentials.

Step 2: Sign out of your current session and try logging in using an incognito or private browsing window.

Step 3: Try using an alternative browser to log in again.

Step 4: If the issue persists, attempt to log in using a new personal Outlook account within the learning path, with a completely different browser.

If the issue continues, please let us know in the comments so we can assist you further.

Should the issue persist, feel free to attach relevant screenshots for further assistance. Please ensure all personal information is removed from the screenshots before posting.

If you found the information helpful, kindly acknowledge by clicking the "Accept Answer" and "Upvote" buttons.