How to renew Authenticator on a new device after previous device stolen

Arthur Smith 0 Reputation points
2024-09-09T14:21:51.1033333+00:00

No two factor authentication set up and cannot find available qr code

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Abiola Akinbade 24,745 Reputation points
    2024-09-09T21:43:50.0733333+00:00

    To resolve this:

    For Work/school accounts you need to contact the admins of those accounts.

    If it is a microsoft account contact Product Support with the email address for the affected user. https://azure.microsoft.com/en-us/support/create-ticket

    See: https://learn.microsoft.com/en-us/xandr/curate/troubleshooting-multi-factor-authentication-mfa?source=recommendations#dont-delete-mfa-app

    You can mark it 'Accept Answer' and 'Upvote' if this helped you

    Regards

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