User can't search shared mailbox on terminal server

Question

A couple of users recently complained, that they are unable to search a shared mailbox when working on our terminalserver.

We have already tried deactivating cached mode, we tried adding the mailbox to the list of additional mailboxes in the settings and we tried to rebuild the search index.

What can we do to solve this issue?

Answer 1

Hi @Patrick Bage

Welcome to our forum!

Do you have any specific operation before the issue occurred? 

Does the issue occur on the Outlook desktop client? To further confirm if the issue is more related to Outlook desktop client, if possible, please suggest the users log in to their web mail and do the same test to check if the issue persists. 

In addition, it is recommended that contact the users with problems to remove and re-add the shared mailbox. And then remind the users when they search for messages for a shared mailbox, please select the folder of the shared mailbox.

More information:

• Open and use a shared mailbox in Outlook - Microsoft Support 
• Troubleshooting Outlook search issues - Microsoft Support 

Hope it helps! 

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