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Microsoft Team,
We have this problem that we don't know how to fix it. How can we properly connect personal email to a Microsoft 365 exchange account?
Please take a look at the screenshots I've attached. For some reason, we are getting this issue.
Waiting for your feedback
Appreciate it.
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Any updates so far? If you have solved your problem, could you share with us? Maybe it will help more people with similar problems. Don't forget to mark it as answer, this will be easy for other community members to find the useful one.
Just circling back to check to see how things are going on with this thread. Should you need more help on this, you can feel free to post back.
If the answer is helpful please click on ACCEPT ANSWER as it could help other members of the Microsoft Q&A community who have similar questions and are looking for solutions.
Hi,
Welcome to the Microsoft Q&A platform!You can try to use automated tool to troubleshoot the issue:Support and Recovery Assistant for Microsoft 365
Out-of-date software and corrupted Outlook profiles are two of the most common issues.
Make sure your outlook version is up to date! And you can try to create a new Outlook profile to see if this works. You can refer to:Create an Outlook profile
More information about this issue you can refer to:Fix Outlook connection problems for Microsoft 365 account
Please feel free to contact me for any updates. And if this helps, don't forget to mark it as an answer.