Deploying Collabmail through SCCM

Aprillian 1

Hi,

I am trying to deploy Collabmail using MSI and SCCM version 1710. The deployment shows in Software Center and I can also see the program is installed in Control Panel but the add-in is not showing in Outlook. We are using 32 bit Office 365 MSO (16.0.134216.2070 ) SKU E1.

I selected "Run installation and uninstall program as 32-bit process on 64-bit machine." under program settings in SCCM.

If I deploy Collabmail via command prompt, the installation is successful and the add-in is showing in Outlook.

Is there a pre-requisite for deploying Add-ins such as Collabmail via SCCM?

Thanks,

2 answers

Fiona Yan-MSFT 2,311 Reputation points

2020-12-21T06:40:55.08+00:00
@Aprillian

Thank you for posting in Microsoft Q&A forum.

Please help check the AppEnforce.log on our client to see the details of the installation.

As we mentioned "the add-in is not showing in Outlook", does it was shown like the picture below?

Based on my research, if the application deploy successfully, please check the registry key by opening your Registry Editor and navigate to HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins. Then please check whether you add-in is included in and whether the value of LoadBehavior is set to 3.

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Fiona Yan-MSFT 2,311 Reputation points

2020-12-24T06:26:47.943+00:00

@Aprillian

May we know the current status of the question? If there is any other assistance we can provide, please feel free to let us know, we will do our best to help you.

Aprillian 1 Reputation point

2021-01-03T09:19:56.253+00:00

Hi @Fiona Yan-MSFT ,
Thanks for following up. Sorry for the late reply.

AppEnforce log was showing that the application was installed. The add-in was not showing under Outlook > Options> Add-ins. I had to add it manually by going to C:\Program Files(x86)\Collabmail\adxloader.dll . I tried adding adxload64.dll before and the add-in did not show. I am trying to figure out why this add-in doesn't automatically deploy through SCCM.

I'll re-deploy this application without choosing "use 32 bit option on a 64 bit machine" and check to see if SCCM installs it automatically.

If I install Collabmail through CMD, I don't need to add this add-in manually and it will auto-populate.

Thanks,

Fiona Yan-MSFT 2,311 Reputation points

2021-01-04T09:28:38.137+00:00

@Aprillian

The AppEnforce.log was showing that the application was installed.
---->This App installed successfully, this means the app deployment was successful.
Have we try to upgrade to the latest version and redeploy the app to see if this could works? If there is any other assistance we could provide during the test, please feel free to let us know, we will do our best to help you.

Have a good day!
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Jason Sandys 31,306 Reputation points Microsoft Employee

2020-12-21T17:20:34.57+00:00

SCCM version 1710

ConfigMgr 1710 hasn't been supported in more than two years. You need to upgrade to a supported version ASAP.
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Aprillian 1 Reputation point

2021-01-03T09:23:17.033+00:00

Hi @Jason Sandys ,

Thanks for following up. We will be upgrading to the latest version soon. Not sure if this is the reason the add-in is not getting deployed automatically.

Cheers,
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Deploying Collabmail through SCCM

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