Issue signing up for Azure Free trial - email address incorrect

Question

I'm having the following issue trying to sign up for the Azure Free trial:

• I log into the Azure portal
• Go add subscription
• Select the free trial option
• The form opens, but the email address shown (non-editable) is one from a company that I used to work for.

To try to solve this, I went to Azure > Settings > My Information and updated the incorrect email address to the correct one. However, when I open the Free trial sign-up form, it still shows the incorrect email address. I've tried logging out/back in and have used an InPrivate browser, but the issue persists.

Answer 1

For anyone else having this issue I finally resolved it myself. The free trial form doesn't use the email address in you Azure account info/profile or the Visual Studio developer profile. It's using the details in the Billing section of the Azure portal. Steps below to resolve:

• Log in to the Azure Portal
• Go to the Cost Management and Billing section
• Open the 'Settings' subsection
• Click 'Properties' - the email address / telephone number displayed here are the ones that the Azure free trial form is populated by.
• Click the 'Update Sold To' link
• Update your contact details to the correct values and Save
• Navigate back to Subscriptions and use the 'Add' feature to access the link to the free trial form. It should now open with the correct details displayed.