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As per the screen shot post upgrade the user profile has the connection available in the list but its not working as it greyout but we could launch the file from the user profile -“C:\users\ profile\AppData\Roaming\Microsoft\Network\Connections\Pbk” and able to connect it, this is now becoming a common issue and being in Homeoffice post this pandemic its really inconvenient for the end user to go to the path and relauch the connection every time also it gives a bad user experience.
If any one know the root cause & Solution of it already would be grateful.
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Was your issue resolved? If not, please reply and tell us the current situation in order to provide further help. If the issue is resolved, please accept the useful reply as answer to end this thread up.
Appreciate your understanding. :)
If you remove VPN connection and add the VPN connection again. Will the issue still occur?
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It would be fixed if i rerun the script or delete the connection and rerun the script which create the connection.
After you delete VPN connection and re-create VPN connection, will it still be grayed out?
If i remove(delete) the connection from the ncpa.cpl ( network connections) and rerun the script which create the connection it would get auto fixed for the user.
Ok, it seems your issue has been resolved. You could accept the useful reply as answer if you want to end this thread up.
If there is anything else we can do for you, please feel free to post in the forum.
I have workaround, i need to know why its happening for some user profiles. is there anyway it can be fixed by modifying the reg values.
Generally, if there is no specific event/error about the problem, we need to tracing and monitoring logs to analyze the cause. However, analysis of log is beyond our forum support level and due to forum security policy, we have no such channel to collect user log information. So we recommend you open a case with MS Professional tech support service, they will help you open a phone or email case to Microsoft, so that you would get a technical support on a one-to-one basis while ensuring private information.
Here is the link:
https://support.microsoft.com/en-us/gp/customer-service-phone-numbers
