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I am running google chrome with third party cookies enabled. I am stuck when trying to work through the learning modules because the sandbox gets stuck at configuring the cloud shell after verifying my account. The shell does not load. I have wasted 30min of sandbox time trying to change settings, and reload while working through available troubleshooting options. Please help.
This question is related to the following Learning Module
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Hi JR Jones,
Thanks for reaching out to us on the Microsoft Q&A forum.
We are sorry to hear that you are experiencing issues in running training scripts in the sandbox.
Before activating the Sandbox kindly follow the troubleshooting steps as mentioned below for the issue:
Step 1: Sign-out from all the tabs in the current browser and clear the cache files and try login again with your learn ID credentials.
Step 2: Sign-out from current browser login and try to login from an incognito window/in-private window.
Step 3: Switch to a different browser and try login again.
After completing the troubleshooting steps kindly activate a new sandbox by clicking the "Activate sandbox" button for an exercise. Upon activating a sandbox, a default subscription named "Concierge subscription" is generated for the Microsoft Learn Sandbox directory along with a default resource group name starting with learn.
Note: Kindly do not delete any resource groups, the sandbox automatically cleans up your resources when you're finished working with any module.
Additionally, to the given troubleshooting steps kindly follow the below steps:
Please refer to the link below for guidance on running Microsoft Learn training exercises in your own subscription: Run Microsoft Learn training exercises in your own subscription
Additionally, we have tried from our end and successfully completed the exercise, as illustrated in the screenshots provided below:
If you are still running into issues, kindly attach the screenshots of the error you are getting. We will be glad to assist you.
If the information is helpful, please Accept Answer & Upvote so that it would be helpful to other community members.
Those steps did not work, but I managed to pull more data from the browser console. Please see attached. Does this help?
The steps outlined above did not help unfortunately. I did pull more information from the browser to see if this tells us anything. Please see the attached image...
This is another screenshot from Google Chrome. The previous was the Edge browser...
Hi JR Jones,
This can happen when our automated system detects potential misuse of the platform, for example: banned code, unexpected outside the lab activities. Once banned, all Microsoft learn sandbox activations will be blocked. Use the appeal button to submit a review request. Our backend team will verify the lab activity and unblock the sandbox within 24-36 hours if the appeal is successful.
Where can I find the appeal button? This is assigned to me through my school, and I'm supposed to be working on this every week for the next 8 weeks. Please let me know where I can find this appeal button, so I can get it resolved to complete coursework.
Can you please provide the location to appeal? I am required to complete these modules for school, and cannot afford time to waste.
Hi JR Jones,
It seems like the sandbox isn't loading due to some security and compatibility issues. Here’s a simpler breakdown and some steps to try:
Third-party cookies: Your browser might be blocking third-party cookies, which could be causing issues. You can try adjusting your settings to allow these cookies, but keep in mind it may affect your security.
Content Security Policy (CSP) issues: There are some errors due to CSP restrictions, which are there to protect the environment but might be blocking necessary resources. You could try temporarily disabling CSP in your browser, but only for troubleshooting.
Browser compatibility: Some errors might be due to compatibility with your current browser. Switching to a different browser like Firefox or Safari could help.
Here is the result from using Firefox:
Here is the result in Chrome:
Third party cookies should be enabled on this website. I am unsure how to change a security policy that would impact this loading. I have tried clearing all data, cache, history, incognito mode, and still get this result.
Hi JR Jones,
Network and Firewall Settings: Check if your network has any firewall rules or proxies that might be blocking Cloud Shell. If you're on a corporate network, you may need to contact your IT department to ensure that the Cloud Shell service is not blocked.
Ensure that third-party cookies are allowed for the specific site you're trying to access. You can do this by going to chrome://settings/cookies and checking if the site is listed under "Allowed".
If you're in a Chrome Enterprise environment, policies might be blocking third-party cookies. You can check the policies by visiting chrome://policy/. Look for policies related to third-party cookies and adjust them accordingly.
For reference, please go through the following link: Azure Cloud Shell frequently asked questions (FAQ)
I am on a personal PC. I shut down my virus protector, I do not have a VPN, and I still cannot access this material. I was able to access it previously, and now nothing. I reached out to my professor who does not seem to have an issue. These are the errors I receive before I verify my account through the captcha image. I have no chrome policies in place, and I allowed cookies for all sites just to see if it would work, and it does not.
Here are additional error messages that were printed...
{"errorCode":"MissingSentinelId","message":"An unexpected error occurred. Please try again later.","detail":"An unexpected error occurred. Please try again later."}
{"error":{"code":"AuthenticationFailed","message":"Authentication failed. The 'Authorization' header is missing."}}
I'm not sure if this has anything to do with my problems but I have two directories on my account. The JRTLE directory is associated with an outdated email, and somehow was linked to the student account I was trying to create, and the learn sandbox is my current email now.
Here is another screenshot as I do not have access to my Microsoft Entra ID through my current email address. I can only access it with it attached to an old email address which has the student account. My current email is the one I log into my microsoft account and not the old one...
Hi JR Jones,
Please try accessing the service using a different device and a new email account. When you do this, make sure to switch to the sandbox directory within the Azure Portal. If you still encounter issues, check if there are any other accounts associated with the Azure Portal that might be causing conflicts.
How am I supposed to access it with a new email? Am I required to create a new email address now? I am a student trying to use this platform to learn, and it has been a terrible experience so far. And this seems to be my only course of action when I need support is to ask a question on a discussion board.
I can access the cloud shell directly through the portal, but not in the browser of the learning module...
Hi JR Jones,
Could you please confirm the type of account used to access the Azure Portal? Specifically, we would like to know if it is an educational institution account or a personal account (e.g., Gmail), given that the subscription type is listed as 'Azure for Students'.
I log into microsoft with my personal gmail account that is associated with my office suite of products. I have two directories listed:
Currently, the learn domain has no subscriptions attached to it. It used to be concierge, but it had no permissions associated with it.
The other domain directory has the student subscription attached to it, and I am the owner:
You can see my personal email listed at the top right of the portal screenshot.
Hi JR Jones,
Use a different device and email: We recommend trying to access the service from another device. Additionally, you can try logging in with a different email address. It doesn’t necessarily have to be a completely new email—just an alternate one.
You may be encountering issues due to conflicting accounts, specifically between your old email (student account) and your current email. When the platform doesn’t authenticate properly because of mixed credentials, it can result in errors like "MissingSentinelId" and "AuthenticationFailed."
Contact IT support: If the problem continues, we suggest reaching out to your school’s IT department. There may be a conflict between your personal and student accounts, which they can assist in resolving.