Message approval does not work in Outlook

Mikhail Firsov 1,876 Reputation points
2020-12-21T13:06:21.723+00:00

Hello,

The theory:
https://learn.microsoft.com/en-us/exchange/security-and-compliance/mail-flow-rules/manage-message-approval

The practice:
In OWA all works as illustrated in the article above, but in Outlook messages keep getting delivered without asking for the moderator's approval, for example:

if the user michael@Company portal .com composes a message to the DG_Test moderated group the text "Messages sent to DG_Test are all moderated..." appeares above the To: field and a moderator does receive this message for approval, but when the same user sends a message to the DG_Test it just got instantly delivered to all members of the group.

I understand that according to the documentation ("When someone sends a message to a person or group that requires approval, if they're using Outlook on the web (formerly known as Outlook Web App), they're notified that their message might be delayed.") the notification must work only for the OWA users, but does it mean that the message approval feature itself works only in OWA and does not work in Outlook?

I'm using Exchange Server 2019 and Outlook 2019.

Thank you in advance,
Michael

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Accepted answer
  1. Eric Yin-MSFT 4,386 Reputation points
    2020-12-22T08:30:35.04+00:00

    Q1:Of course it means the notification feature would not work in Outlook, as the picture in official docs shows, only when you are using OWA you can see this:
    50308-3.png
    Q2: The sender should be the origin sender rather than the moderator. Can you reproduce this issue?


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4 additional answers

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  1. Mikhail Firsov 1,876 Reputation points
    2020-12-21T14:13:09.897+00:00

    PS. The second type of approval (Require approval for messages that match specific criteria or that are sent to a specific person.) does work in Outlook.

    Q2: In both cases all messages sent to the recipients which require approval are delivered to their Inboxes as coming from Moderator's address, not from the initial sender: clicking Reply would compose the message to the moderator - is it by design?

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  2. Mikhail Firsov 1,876 Reputation points
    2020-12-22T13:34:13.417+00:00

    "Q1:Of course it means the notification feature would not work in Outlook," - ... that's not the problem, the problem is this: "in Outlook messages keep getting delivered without asking for the moderator's approval ".

    "Q2: The sender should be the origin sender rather than the moderator. Can you reproduce this issue?" - sorry, I've mistakenly been sending testing messages from the moderator's address - sorry for the question.

    Regards,
    Michael


  3. Mikhail Firsov 1,876 Reputation points
    2020-12-24T14:08:28.84+00:00

    Yes, it works - thank you very much for your help!

    Regards,
    Michael

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  4. Thol Sroy 0 Reputation points
    2023-09-25T03:28:46.7766667+00:00

    Dear brother,

    I would like to ask you in the outlook. so, feature approval in outlook have or have not dear brother?

    Best Regard

    Thank you

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