Got locked out of my Microsoft Authenticator App. Lost access to all accounts on my Authenticator

Edgar Suhr 0 Reputation points
2024-09-11T20:29:31.24+00:00

To make it short

I resetted/reset my phone to factory settings, eliminating my Microsoft authenticator app. Now I no longer have access to my Microsoft account.

I got a PC gaming, but due to the fact that it took so long to get repaired, I forgot the pin.

In order to reset the pin, I need my Microsoft authenticator app, which I don't have access to, because I got it deleted from my phone

Any advice?

Microsoft Security | Microsoft Authenticator
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  1. Abiola Akinbade 29,490 Reputation points Volunteer Moderator
    2024-09-11T21:10:21.0166667+00:00

    You need to reach out to support regarding this. Contact Product Support with the email address for the affected user. Use: https://azure.microsoft.com/en-us/support/create-ticket or call https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    You can mark it 'Accept Answer' and 'Upvote' if this helped you

    Regards

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