Unhandled exception error with Dynamics 365 enabled

Question

Unhandled exception error with Dynamics 365 enabled

One of my user is having an issue in Outlook 2016 where if the Microsoft Dyanimcs 365 (2016) add in is enabled, Outlook will show the error box below.

Answer 1

Hi @Veeresham Ramini

Welcome to our forum!

How long has this issue been happening?

What else was done before this issue occurred?

According to your description, I suggest you check if you have met the requirements of this article first. 

If so, you can try to Deploy Dynamics 365 App for Outlook mentioned in the article above and then you can refer to Add the app to Outlook of this article to add the app to Outlook yourself.

Also, if you're still having trouble with all of the above normal operations, try the following possible solutions:

• Check for Updates: Make sure both Outlook and the Dynamics 365 add-in are up to date.
• Repair Office Installation: Go to Control Panel > Programs and Features, find Microsoft Office, and select “Change” or “Repair”. Follow the prompts to repair the Office installation.
• Run Outlook Diagnostics: Use the Microsoft Support and Recovery Assistant (SaRA) tool to diagnose and fix issues with Outlook.

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Answer 2

Hi @Veeresham Ramini

Glad to hear this issue has been resolved!

Thanks for the sharing.

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However, due to a recent update in forum policy, the question author now is not able to accept their own answers.

So I have written a brief summary of the solution this issue. Please feel free to accept it as the answer, which would benefit others who also has similar issues in forum.

[Unhandled exception error with Dynamics 365 enabled]

Issue:

When using Microsoft Dynamics 365 (2016) add in add-in, there is an error message:

Solution:

The issue was resolved after reinstalling CRM add-in for Outlook.

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If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.