How to fix authenticator app?

Question

When opening the authenticator app to authenticate login to another app, the authenticator app keeps asking me to open the authenticator app when it is already open. How do I fix this?

Answer 1

It sounds like you’re experiencing a frustrating loop with the Microsoft Authenticator app. Here are a few steps you can try to resolve this issue:

1. Restart Your Device: Sometimes, a simple restart can fix the issue.
2. Update the App: Ensure that you have the latest version of the Microsoft Authenticator app installed.
3. Clear Cache: Go to your device settings, find the Authenticator app, and clear its cache.
4. Reinstall the App: Uninstall the Microsoft Authenticator app and then reinstall it. This can often resolve persistent issues.
5. Check for Backup Methods: If you have set up backup methods like a phone number or alternative email, use these to receive a verification code and sign in
6. Contact Support: If the above steps don’t work, you might need to contact your organization’s IT support or Microsoft support for further assistance