GoodBye topic error Copilot Studio

Question

When we want to trigger the "GoodBye " topic for a copilot studio chat we receive the following error. The copilot uses generative answers ti trigger the conversation boosting topics if that is useful information.     An error has occurred. Error code: ContentFiltered Conversation Id: a:1pohdpcJNmIrUJgjL-tiWs5twNvNAZWO0Zo206nDlNIMswHieC6XHVL6AbIbMDCvb1VlMGfwGaN_nWXk-kI2nbHva84bFvBMP0w50zGsWpHlRoRkEZerur3laf0VupgZe Time (UTC): 2024-08-22T08:30:15.811Z.      Any idea what is the solution here?

Answer 1

The "Content Filtered" error in Copilot Studio typically occurs due to Responsible AI (RAI) filters blocking certain content. This can happen when the content being generated or triggered contains keywords or phrases that are flagged by the RAI filters. Here are some steps you can take to resolve this issue:

 

1. Review the Content: Ensure that the content you are trying to trigger does not contain any offensive, harmful, or sensitive keywords. This includes avoiding content related to violence, self-harm, sexual content, or any other sensitive topics1.](https://dev.azure.com/Supportability/4c5e8ae6-12e8-416e-a682-5a573e48d14f/_wiki/wikis/10693b6c-5942-4c5b-b162-f8871156a076?pagePath=%2FGeneralPages%2FMicrosoft%20Copilot%20Studio%2FTroubleshooting%2FCopilot%20response%20was%20filtered%20by%20Responsible%20AI)."https://dev.azure.com/supportability/4c5e8ae6-12e8-416e-a682-5a573e48d14f/_wiki/wikis/10693b6c-5942-4c5b-b162-f8871156a076?pagepath=%2fgeneralpages%2fmicrosoft%20copilot%20studio%2ftroubleshooting%2fcopilot%20response%20was%20filtered%20by%20responsible%20ai).")

 

2. Modify the Trigger: If the "GoodBye" topic contains any phrases or keywords that might be flagged, consider rephrasing them. Sometimes, even benign phrases can be misinterpreted by the filters2.](https://dev.azure.com/Supportability/4c5e8ae6-12e8-416e-a682-5a573e48d14f/_wiki/wikis/10693b6c-5942-4c5b-b162-f8871156a076?pagePath=%2FGeneralPages%2FMicrosoft%20Copilot%20Studio%2FGenerative%20mode%20%28dynamic%20chaining%29%2FTroubleshooting%2FCase%20studies%20for%20generative%20mode)."https://dev.azure.com/supportability/4c5e8ae6-12e8-416e-a682-5a573e48d14f/_wiki/wikis/10693b6c-5942-4c5b-b162-f8871156a076?pagepath=%2fgeneralpages%2fmicrosoft%20copilot%20studio%2fgenerative%20mode%20%28dynamic%20chaining%29%2ftroubleshooting%2fcase%20studies%20for%20generative%20mode).")

 

3. Check the Action Description: Ensure that the action description for the "GoodBye" topic is clear and does not contain any keywords that might trigger the RAI filters. You can rewrite the description to avoid any potential issues2.](https://dev.azure.com/Supportability/4c5e8ae6-12e8-416e-a682-5a573e48d14f/_wiki/wikis/10693b6c-5942-4c5b-b162-f8871156a076?pagePath=%2FGeneralPages%2FMicrosoft%20Copilot%20Studio%2FGenerative%20mode%20%28dynamic%20chaining%29%2FTroubleshooting%2FCase%20studies%20for%20generative%20mode)."https://dev.azure.com/supportability/4c5e8ae6-12e8-416e-a682-5a573e48d14f/_wiki/wikis/10693b6c-5942-4c5b-b162-f8871156a076?pagepath=%2fgeneralpages%2fmicrosoft%20copilot%20studio%2fgenerative%20mode%20%28dynamic%20chaining%29%2ftroubleshooting%2fcase%20studies%20for%20generative%20mode).")

 

4. Consult Documentation: Refer to the documentation on Responsible AI and content filtering in Copilot Studio. This can provide more insights into what might be causing the issue and how to avoid it1.](https://dev.azure.com/Supportability/4c5e8ae6-12e8-416e-a682-5a573e48d14f/_wiki/wikis/10693b6c-5942-4c5b-b162-f8871156a076?pagePath=%2FGeneralPages%2FMicrosoft%20Copilot%20Studio%2FTroubleshooting%2FCopilot%20response%20was%20filtered%20by%20Responsible%20AI)."https://dev.azure.com/supportability/4c5e8ae6-12e8-416e-a682-5a573e48d14f/_wiki/wikis/10693b6c-5942-4c5b-b162-f8871156a076?pagepath=%2fgeneralpages%2fmicrosoft%20copilot%20studio%2ftroubleshooting%2fcopilot%20response%20was%20filtered%20by%20responsible%20ai).")

 

If you continue to face issues, you might want to reach out to Microsoft support for further assistance. They can provide more detailed guidance based on your specific scenario.