Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
5,061 questions
Error -102 still occurring for Intune
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
Hello,
My device is linked to my user account and I am logged into the company portal app, however, SSO registration failed. It was working fine prior to me changing my password. After selecting Register > Authenticating in the Entra window, it shows "Platform SSO Device Registration Failed" [errorCode: -102]. I cannot seem to locate any documentation indicating what error code -102 is. Any help would be appreciated.
I have run through the troubleshooting guide. This issue is occurring on macOS Sonoma.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 17%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKM%3C/text%3E%3C/svg%3E)
K-Mohammed 235 Reputation points Microsoft Employee2024-09-18T12:41:54.9133333+00:00 Hi, 👋 thanks for posting your question! Could you try performing a Repair or deregister the device and try again? Also, capturing Sysdiagnose logs might provide more insights on the error you're seeing. For detailed troubleshooting, check out our guide: https://learn.microsoft.com/en-us/entra/identity/devices/troubleshoot-macos-platform-single-sign-on-extension?tabs=macOS14
Let us know your progress!
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