I am not able to switch my directory

AdityaBist 0 Reputation points
2024-09-16T09:13:34.6833333+00:00

I am not able to switch my directory. Authenticator app is working from company side as I am able to use it for other things but app is not generating codes for azure portal.

Active Directory
Active Directory
A set of directory-based technologies included in Windows Server.
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  1. Daisy Zhou 23,806 Reputation points Microsoft Vendor
    2024-09-16T09:52:09.5266667+00:00

    Hello AdityaBist,

    Thank you for posting in Q&A forum.

    It sounds like you're experiencing an issue with your authenticator app specifically for accessing the Azure portal. Here are a few steps you can try to troubleshoot it:

    1.Check Time Synchronization:

    Ensure that the time on your device is correctly synchronized. Authenticator apps often rely on accurate time settings to generate the correct codes.

    2.Re-add the Account:

    Open the authenticator app.

    Find and remove the problematic Azure portal account.

    Re-add the account by following the instructions provided by Azure for setting up multi-factor authentication (MFA). This usually involves scanning a QR code or entering a secret key.

    3.Clear Authenticator App Cache (if applicable):

    On Android: Go to Settings > Apps > [Authenticator App] > Storage > Clear Cache.

    On iOS: There’s no direct option to clear cache; you might need to reinstall the app.

    4.Check Permissions:

    Ensure the app has the necessary permissions to function correctly, like access to the internet and the ability to run in the background.

    5.Alternative MFA Methods:

    Log in to the Azure portal using a different method if available (SMS, email, etc.).

    From the Azure portal, navigate to the security settings and ensure that the authenticator app is correctly set up as a valid MFA method.

    I hope the information above is helpful.

    If you have any questions or concerns, please feel free to let us know.

    Best Regards,

    Daisy Zhou

    ============================================

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