Adding Authentication Issues

Tyler Crays 0

I am attempting to add my work phone, personal cell phone and email for authentication purposes and I get this message "You are blocked from performing this operation. Please contact your administrator for help." however I am the admin here for authentication.

It will not allow me to unlock my own account or add any form of authentication. I get the same error while trying to add the app itself via QR code. Is there a solution?

ajkuma 26,141 Reputation points Microsoft Employee

2024-09-16T13:32:52.9266667+00:00

Tyler Crays, To better assist you on this, could you please let us know if you are leveraging Azure Static WebApp ( or Azure App Service)? Kindly provide more details about your requirement to assist you better.
Tyler Crays 0 Reputation points

2024-09-16T23:14:48.0666667+00:00

It is the Microsoft Authenticator app version 6.8.15 on IOS

Microsoft outlook wanted me to get it as a backup however it locked my phone as an authentication method. So it will not allow me to receive a call or text message as a way to set any other methods to authenticate.
ajkuma 26,141 Reputation points Microsoft Employee

2024-09-17T20:14:39.29+00:00

Thanks for the follow-up and update. I have updated the tags to receive insights from the targetted audience/SMEs.

1 answer

Joan Hua-MSFT 2,250 Reputation points Microsoft Vendor

2024-09-18T02:32:48.51+00:00

Hi @Tyler Crays

Welcome to our forum!

Are you using a M365 account? If so, as i know: Once your admin enables your organization, and your account, for multi-factor authentication (MFA) you have to set up your user account to use it.

You may refer to the link to set up your Microsoft 365 sign-in for multi-factor authentication and the follow the article to add your authentication methods.

Hope it helps!

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Joan Hua-MSFT 2,250 Reputation points Microsoft Vendor

2024-09-20T06:14:34.1433333+00:00

Just checking in to see if above information was helpful. If it is useful, would you mind marking the helpful post as an answer? Which would benefit others who also has similar issues in forum. Warm thanks！

Tyler Crays 0 Reputation points

2024-09-20T11:56:37.3966667+00:00

No, this didn't resolve the issue.

We did figure it out though. Our company does not use the authenticator app as a way to authenticate but another company that we work with does and I need it to access their information.

I had set it as a primary method of authentication without knowing this and since I was unable to authenticate with my workplace, I was being blocked from any authentication method.

Joan Hua-MSFT 2,250 Reputation points Microsoft Vendor

2024-09-23T06:00:11.8466667+00:00

Hi @Tyler Crays

Thanks for your response.

Perhaps you would like to follow the article to remove the basic verification method and add a new one.

In addition, here are some suggestions you may feel free to refer to:

Remove the Authenticator App as a Primary Method: Since the app is currently set as your primary method and causing issues, you might need to remove it. You can do this by accessing your account settings on a different device or through a web browser. Go to the security settings and change the primary authentication method to something else, like a phone call or text message.

Reinstall the Authenticator App: Sometimes, reinstalling the app can help resolve issues. Delete the Microsoft Authenticator app from your iPhone and then reinstall it from the App Store. After reinstalling, try setting it up again.

Use an Alternative Device: If you have access to another device, you can try setting up the authentication method on that device. This might help bypass the issue you're facing on your iPhone.

Hope it helps!

Joan Hua-MSFT 2,250 Reputation points Microsoft Vendor

2024-09-25T02:38:10.94+00:00

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Adding Authentication Issues

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