9,622 questions
I'm with the same problem and searching what can I do to solve this.
Can't get a code from the authenticator App - stuck in a loop
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 89%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
Jérôme Lefrançois
35
Reputation points
Dear,
when I want to log into my microsoft 365 account (Microsoft 365 Apps for business) I don't have the possibility to generate a code via the authenticator App.
I am the administrator of this account and cannot log as an admin as well.
The only option I have / I see in the auth app are:
- Account connected
- Configure 2 step authentication (then a QR code is requested which I don't have)
Thank you for your support
J.
Microsoft 365 and Office Install, redeem, activate For business Windows
Microsoft Security Microsoft Authenticator
9,247 questions
{count} votes
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 86%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHA%3C/text%3E%3C/svg%3E)
Hamza Asif 5 Reputation points2024-09-16T14:18:26.79+00:00 same issue with me, i reinstalled the authenticator app and I have lost the previous login. It annoying me really bad right now since I have work to do. This system is ridiculous and I hope someone replies here quickly so i can login
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 85%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZL%3C/text%3E%3C/svg%3E)
zachary Lebas 10 Reputation points2024-09-16T16:13:40.8933333+00:00 Same, can’t have access to any of my account
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 59%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
Maria Carmen Gallardo Feria 5 Reputation points2024-09-17T00:10:56.2733333+00:00 Tengo el mismo problema, no puedo obtener el código, si embargo tengo instalada la aplicacion en otro dispositivo y ahi obtengo el codigo sin problema
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Jérôme Lefrançois 35 Reputation points
2024-09-25T12:00:11.1866667+00:00 Hi there, can someone provide any guidance on this issue? It's very blocking and urgent!!
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Jérôme Lefrançois 35 Reputation points
2024-09-25T12:10:29.3433333+00:00 let me re-explain the issue with more info
Step 1 - I introduce my login info on the microsoft account
Step2 - I need to introduce a code that is provided in the Authenticator app
First issue - the account in the app is not fully configured and cannot generate a code
(see printscreens above)
Step 3 - choose other options - both of them are sending me to the app.
Resultb is that I cannot login either as an admin or a user
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Jérôme Lefrançois 35 Reputation points
2024-09-26T09:54:06.26+00:00 1h30 waiting in a chat....after waiting 1h30 in a call....no one pick this up.....your support is the worse I have seen @microsoftmicrosoftmicrosofmicrosmicrosoftoftt
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 42%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETM%3C/text%3E%3C/svg%3E)
Thiago Martins dos Santos 0 Reputation points2024-09-27T12:51:27.2333333+00:00 I'm with the same problem and searching what can I do to solve this.
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3 answers
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Thiago Martins dos Santos 0 Reputation points
2024-09-27T12:50:52.2+00:00 -
Jérôme Lefrançois 35 Reputation points
2024-09-30T14:19:57.76+00:00 Please post this as a comment, you have suggested an answer
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Jérôme Lefrançois 35 Reputation points
2024-09-30T14:20:47.37+00:00 Please post this as a comment, you have suggested an answer
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous2024-09-27T13:37:34.6966667+00:00 Same problem driving me mad, any solutions?????
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Jérôme Lefrançois 35 Reputation points
2024-09-30T14:20:20.6133333+00:00 Please post this as a comment, you have suggested an answe
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Jérôme Lefrançois 35 Reputation points
2024-09-30T14:21:08.16+00:00 Please post this as a comment, you have suggested an answer
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 79%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDT%3C/text%3E%3C/svg%3E)
DnyanDeep Taur 0 Reputation points2024-09-27T15:07:57.8133333+00:00 Same problem @microsft @admin 1 adminadmin 1
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Jérôme Lefrançois 35 Reputation points
2024-09-30T14:21:15.79+00:00 Please post this as a comment, you have suggested an answer
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