Old Authenticator gone

Question

Hello team,

We use these Office accounts in our company to provide access to Office Suite. However, we had an incident where we lost the authenticator app for this account and need assistance with removing any old 2fA tokens/setups so we can start with a new one again.

Please advice.

Thank you

Answer 1

Thanks for your question.

You can ask another cloud services admin to reset your Multi-Factor Authentication settings. If there is none, you will need to contact product support for this.

https://learn.microsoft.com/en-us/xandr/curate/troubleshooting-multi-factor-authentication-mfa?source=recommendations

You will need to contact the support teams of the applications on your MFA to assist you in resetting your credentials. To contact support: https://azure.microsoft.com/en-us/support/create-ticket

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola