What happened to the step in: "Add User" to be able to send an invitation with sign-in links to a new email user??

Kina Ueda 0

I just went to add a new user to our company email and every other time the first page after setting a password had an option to send the invite with login and temporary password to a few email addresses. However, this time... no such option.... I looked through all the steps and the portion that allowed an email to be sent to the new user doesn't have a place to enter in their personal email - so I can only assume it sends it to the new mailbox I am creating - That they cannot yet access!

I even deleted the user and created it again thinking I missed something - no dice. I looked around on the portal after the user was created to see if there was a new area or something that would allow me to send the needed information. I haven't been able to find anything.

Can someone please illuminate me on how I do this now?

Joan Hua-MSFT 2,245 Reputation points Microsoft Vendor

2024-09-25T02:39:58.9066667+00:00

Is there any update on this thread? If the issue has been resolved, please mark the helpful replies as answers, this will make answer searching in the forum easier and be beneficial to other community members as well.

Thanks for your understanding！

1 answer

Joan Hua-MSFT 2,245 Reputation points Microsoft Vendor

2024-09-18T03:12:45.6366667+00:00

Hi @Kina Ueda

Welcome to our forum！

It is recommended that you refer to the video operation in the article for comparison, to see if there is any omission, and please try again.

Hope it helps!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Joan Hua-MSFT 2,245 Reputation points Microsoft Vendor

2024-09-20T06:16:03.32+00:00

Just checking in to see if above information was helpful. If it is useful, would you mind marking the helpful post as an answer? Which would benefit others who also has similar issues in forum. Warm thanks！

Kina Ueda 0 Reputation points

2024-09-20T06:38:36.8766667+00:00

Thanks for the response, however the instructions and video do not help me because it outlines how it used to work. But currently the area to send an email notification is missing when I add a user.

This is as far down as this screen goes. There s no option to send a notification 👇 (this is from my phone but it's the same on a desk top. )

Joan Hua-MSFT 2,245 Reputation points Microsoft Vendor

2024-09-23T06:19:57.68+00:00

Hi @Kina Ueda

Thanks for your response.

There are some steps you may refer to:

Check the User's Email Settings: Ensure that the new user's email settings are correctly configured. Sometimes, the option to send the invite might be hidden if the email settings are not properly set up.

Use the Partner Center: If you have access to the Partner Center, you can update a user's password and provide them with the login info, including a temporary password. After creating the user, go to the Users page under Account settings, select the user account, and reset the password. Make sure to print or copy the login info and provide it to the user, as you won't be able to access the temporary password after leaving the page.

Identity Pass Instructions: If the user cannot access their new mailbox, you can use Identity Pass to obtain a Temporary Access Pass (TAP). This will allow the new user to set their initial password by accessing the provided link.

Guest User Invitations: If the new user is a guest, you might need to follow specific steps for inviting guest users. Ensure that you have the User Administrator role and use the appropriate tools to send the invitation.

Hope it helps!
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What happened to the step in: "Add User" to be able to send an invitation with sign-in links to a new email user??

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