TEAMS Classnotebook error

m-y 0 Reputation points
2024-09-18T11:56:29.7966667+00:00

When I tried to distribute documents to students using the Class Notebook feature in Teams, the documents could be opened, but the Class Notebook tab doesn't appear and I cannnot destribute. Yesterday, it worked.

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
10,138 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. JimmyYang-MSFT 53,136 Reputation points Microsoft Vendor
    2024-09-19T08:58:17.7866667+00:00

    @m-y

    It sounds frustrating when a feature suddenly stops working as expected. Here are a few troubleshooting steps you can try to resolve the issue with the Class Notebook in Microsoft Teams:

    1. Refresh the Page or App:
    • Sometimes, simply refreshing the page (if you're using Teams in a browser) or restarting the Teams app can resolve temporary glitches.
    1. Check Internet Connection:
    • Make sure your internet connection is stable and working properly.
    1. Update Teams:
    • Ensure that you have the latest version of Microsoft Teams. If not, update the app to the latest version.
    1. Clear Cache:
    • If you're using the Teams desktop app, try clearing the cache by following these steps:
    1. Fully quit Microsoft Teams.
    2. Navigate to %appdata%\Microsoft\Teams in File Explorer.
    3. Delete the contents of the folders Cache, Code Cache, and GPUCache. 4. Restart Microsoft Teams.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.



Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.